Communications and Privacy Policy for ChiroWay

Effective Date: February 2025

This Privacy Policy outlines how ChiroWay (“We,” “Our,” or “Us”) collects, uses, and discloses information from our clients (“You,” “Your”) when they opt-in to be contacted by us through our website, services, or other means.

By opting in, you signify your acceptance of this Communications and Privacy Policy. If you do not agree to this Privacy Policy, please do not opt-in for our services or communications.

Information We Collect

Personal Identifiable Information (PII):

  • Name
  • Email Address
  • Phone Number

Non-Personal Identifiable Information:

  • Browser type
  • Operating system
  • Device type

How We Use Your Information

Communication:

We use your information to provide you with details about our services, offers, newsletters, and other promotional materials.

Service Delivery:

Your information helps us facilitate appointments, offer customer service, and manage your account.

Compliance and Legal Obligations:

We may use your information to comply with applicable laws, protect against fraud, and maintain the security of our operations.

Analytics and Improvement:

Data collected helps us analyze and improve our services based on user experience.

How We Share Your Information

Third-Party Service Providers:

We may share your information with third-party vendors for specialized services, such as customer support, email automation, and business analytics.

Legal Obligations:

We may disclose your information when required by law or to protect the rights and safety of ChiroWay or others.

Security Measures

We implement various security measures, including encryption and authentication tools, to protect your information.

Opting-Out

You may opt-out of receiving promotional communications by:

  • Following the instructions provided in those communications.
  • Contacting us via phone or email.
  • Replying to text messages with “STOP” or “UNSUBSCRIBE.”

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page, so please review it periodically.

Contact Us

For questions about this Privacy Policy, you may contact us at:

Notice of Privacy Practices

Effective Date: February 2025

Your Information. Your Rights. Our Responsibilities.

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your Rights

You have the right to:

  • Get a copy of your paper or electronic medical record.
  • Correct your paper or electronic medical record.
  • Request confidential communication.
  • Ask us to limit the information we share.
  • Get a list of those with whom we’ve shared your information.
  • Get a copy of this privacy notice.
  • Choose someone to act for you.
  • File a complaint if you believe your privacy rights have been violated.

Your Choices

You have some choices regarding how we use and share your information, such as:

  • Telling family and friends about your condition.
  • Providing disaster relief.
  • Marketing our services and selling your information (requires your written permission).
  • Raising funds (you may opt-out of future contact).

Our Uses and Disclosures

We may use or share your health information in the following ways:

Treatment:

We may share your information with other professionals who are treating you.

Example: A doctor treating you for an injury may ask another doctor about your overall health condition.

Organization Operations:

We use your health information to run our practice, improve care, and contact you when necessary.

Example: We use your information to manage appointments and provide you with office updates.

Billing:

We can share your information to bill and receive payment for services provided to you.

Other Ways We May Use or Share Your Information

We may also share your health information to:

  • Prevent disease.
  • Help with product recalls.
  • Report suspected abuse, neglect, or domestic violence.
  • Prevent or reduce a serious threat to health or safety.
  • Comply with the law.
  • Assist in research.
  • Address workers’ compensation, law enforcement, or other government requests.
  • Respond to lawsuits or legal actions.

Our Responsibilities

We are required by law to:

  • Maintain the privacy and security of your protected health information.
  • Inform you promptly if a breach occurs that may compromise your information.
  • Follow the duties and privacy practices described in this notice.
  • Provide you with a copy of this notice if requested.

We will not share your information for marketing or sales purposes without your written consent.

For more details, visit: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

Changes to the Terms of This Notice

We can change the terms of this notice at any time. The updated notice will apply to all information we have about you and will be made available on our website and in our offices.

Contact Information

For more information or to report a privacy concern, contact:

  • Privacy & Security Official: Trent Scheidecker
  • Email: trent@chiroway.com
  • Phone: 877-442-4476

Alternatively, you may file a complaint with the U.S. Department of Health and Human Services: