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Frequently Asked Questions

Why are you lowering the visits?
In order to keep up with industry standards, we are lowering our visit packages. After reviewing our records, the average number of times a client visits us per month is 4. Should you like to visit us more than four times per month, you are more than welcome to purchase additional visits for $7.25 per visit.

Why are you making these changes?
We’re constantly working on ways to improve upon our service offering—both to keep up with industry standards, and to provide the best possible care for you. With that said, at this time we must make changes to our services to stay in compliance with the standards of the profession so that we can continue to meet the needs of our community.

What if I want to use more than 4 visits?
You can purchase additional visits for $7.25 per visit. Once your allotted 4 visits have been used, we will charge $7.25 to the primary account holder on the day of the visit.

How do I access my online client portal?
ChiroWay’s client portals can be accessed anytime at chirowaycloud.com/portal/register. Anyone over the age of 18 will need to have their own client portal.

What if I don’t use all my visits in one month?
Visits expire after the billing cycle is complete, visits do not roll over to the following month.

Can I use my visits at other ChiroWay locations?
No, you can no longer use wellness plan visits at other ChiroWay locations.

Can I use leftover visits from my family members?
As the foundation of ChiroWay is consistency, each person on a plan is allotted a certain amount of visits so they can benefit from regular chiropractic adjustments. Visit cannot be shared between family members.

When do I get billed?
Your monthly billing date will stay the same. Any additional visits or family add-on initiation fees will be charged on the day of the visit.

What did my fee on 1/1/17 cover if you no longer do the annual fee?
The annual $50 fee covered all of your family members that are currently under care. The annual fee paid in January was the last annual fee. The great news is, you and your family members that are currently on your wellness plan are covered for life, as long as you stay on a plan with us.

What if a new family member wants to join my plan?
Moving forward should family members join your ChiroWay wellness plan, it will be $50.00 per person for them to be registered and added on. This initial fee covers consultation, exam and adjustment on your first visit. This fee is charged one time per person as long as you are an active member.